Now you see it, now you don’t. No, you’re not seeing things. As you may have noticed, two posts from yesterday are missing from my blog. I’ll be reposting those right after I make this post.
When Shawn and I were moving last week, we returned to a server glitch. Somehow the database that holds all the comments for Today’s Woman Writing Community crashed, meaning we lost 20,000+ comments.
After speaking to our host provider yesterday evening, Shawn was transferred to a Tier 3 technician to see if they could get Todays-Woman.net back up and running.
The unfortunate thing was the technician was a newbie who seemed to have caused even more trouble. He didn’t really know what he was doing and when he went to insert the comments, he messed up big time. So he started a full system restore that he didn’t make us aware of, and the unfortunate part was the backup only seem to be from Wed, July 26th. Meaning anything submitted to Todays-Woman.net for Thursday and Friday were not present. This is including poems, stories, comments, downloads, forum post and article submission.
I lost 64 comments that I had made and if affected my blog too. I somehow lost both blog posts that I had made yesterday.
I was not at all impressed. So, I spent all today leaving feedback on submissions that I had previously commented on and Shawn manually inserted 20,000+ comments back into Today’s Woman Writing Community. We have however lost two days of submissions and comments.
Note to Webmasters: Always make sure that you have a backup of your website.
What do you do when you loose 20,000+ comments and you need to get them back as quickly as possible? Well I don’t know about you, but I scream “Shawn” and pray to God that he has a backup!
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2 responses so far ↓
Wrote: Jul 30, 2006 at 4:58 pm
I feel for ya. Most tech suport people are clueless, an that’s assuming they happen to be in a country that speaks English so you can communicate with them.
There are some good tech support people out there, and some of them have saved my butt a number of times. But then the good ones know how to think more than just about the next item on the flowchart of what to say and try next.
Being a good suppport person takes real talent. I know. I had to give tech support. While I knew the stuff in my sleep, in my opinion, I couldn’t help you out of a paper bag if my life depended on it. Thank goodness my job was mainly programmig and not customer suppoprt.
Wrote: Jul 30, 2006 at 5:51 pm
I thought I saw two entries but then thought maybe it was a dream or something xD Which would be really weird to be dreaming about your blog.