Comments on: Cancelling AOL: The nightmare of cancelling AOL : Customer service hell

By: maryann minkins

maryann minkins — Wed, 11 Jun 2008 13:36:07 +0000

cancel five month ago had a disk it was a tial bases. Only use for a week than cancel. they been taking money out of my banking account
than when ,I call 6-11-08 they tell me that they do
not have my account under my name after they
took my account number and my routing number they problemly take some more money
out my account. So somebody need do something about this.

By: marion

marion — Tue, 05 Feb 2008 15:31:07 +0000

i cancelled with aol 6 months ago they have taken so much money out of my bank account since then using my debit card details that i am now having to sell my house because i cannot pay the mortgage

By: dolce

dolce — Fri, 14 Dec 2007 22:59:37 +0000

let me tell you, I JUST cancelled my aol account and that guy that talked to me just wouldnt let go! he was like a pittbull: do you have DSL? we dont have to cancel it, we can give it to you for free!

i am like: they why have i been paying 24 bucks a month since 2002 (i feel like such an idiot!)
he kept yaping… anyway i just told him flat out:

i dont want the account for free, i just want it gone, i use gmail now. he gave up and told me he cancel it and that i am responsible for any charges incurred in my account until its finally effective in two weeks.

stay away from aol people!

By: Rose

Rose — Tue, 28 Nov 2006 20:44:55 +0000

Denise, I’m sorry that you had such a horrible experience with Aol. Thank you for sharing your review with us.

By: Denise

Denise — Tue, 28 Nov 2006 20:34:59 +0000

I’ve had multiple problems with aol since i switched my 8 year old account to free. First when i cancelled in sept they told me it would take one billing cycle for me to be activated to a free account. So they billed me for one more month. Next i had cancelled my premium service caller id alert since I had aquired dsl and they have continued to bill me for this service since I left aol paid. Also they had me signed up for a premium service I had never heard of before that i just found out they have been billing me for for over 10 months. They couldn’t provide any verification information that I had actually ordered this service and the three people i spoke to all had a different story on what the service was, if it was a free trial, when it started etc… a total nightmare. Finally i was told multiple times i could have my cc information removed from their billing system since i was no longer a paid member. when i tried to do that they refused to remove my cc info. The way i see it is when you switch from paid to free they are just trying anyway they can to abuse the cc info and continue to bill your cc for erroneous “premium” services they “forget” to canel or claim you signed up for. AOL Customer service is a total nightmare avoid them if you can!